What You’ll Learn

• Identify the main areas and objectives of the NHS Protect strategy
• Explain the roles of Security Personnel within an NHS organisation
• Describe the common causes for conflict and identify the different stages of conflict
• Reflect on own experiences in conflict situations to develop strategies to reduce the risk of recurrence.
• Identify the two methods of communication
• Understand the impact of communication breakdown including cultural differences and physical/ medical/ psychological impairments or disability.
• Identify and utilise three communication models/ tools to assist the learner in dealing with different levels of conflict
• Recognise the warning and danger signs displayed by individuals
• Consider procedural and environmental factors affecting conflict situations
• Use different methods of managing diverse conflict situations
• Identify the range of support, both short and long- term, available to those affected by violent behaviour
• Understand the need to provide support to those directly affected by a violent incident