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Complaints Handling
What You’ll Learn
- Recognise a complaint
- Demonstrate empathy whilst maintaining control of the conversation
- Accurately record, investigate and provide an outcome following a complaint
- Identify and describe the key steps in the complaints process
- Recognised the key skills and qualities needed to handle complaints effectively including empathy, building rapport and engaging with the service user/customer
Complaints Handling
E-Learning
- Purchased by 10012+ candidates
- £3
- 1 CPD Point(s)
- Free downloadable certificate included
- 15 HB Loyalty Point(s)
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Mission Statement
HB Group is an established provider of compliance solutions to the healthcare recruitment market. Our key aim is to ensure that by working with key stakeholders we can meet all your compliance requirements under one brand
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