What You’ll Learn

• understand the importance of effective communication at work
• understand the rationale for including communication as one of the essential components of clinical competence
• understand the different ways that people communicate
• know how to meet the communication and language needs, wishes and preferences of individuals
• know how to promote effective communication, including how to reduce barriers to communication and the importance of active listening
• Be able to select and practise specific communication skills, to achieve particular outcomes in communicating with patients
• be aware of environments and approaches for communicating effectively about difficult, complex and sensitive issues
• understand the importance of effective communication in preventing or diffusing conflict or challenging behaviour
• understand the principles and practices relating to confidentiality